THE 11R SHOP
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THE 11R SHOP
https://the11rshop.com
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https://the11rshop.com

PRIVACY POLICY

Effective Date: January 1, 2026

THE 11R SHOP (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you request our roadside commercial tire services.

1. Information We Collect

When you request service or contact us, we may collect:

  • Name
  • Phone number
  • Email address
  • GPS location or service address
  • Vehicle and service information
  • Photos you choose to provide
  • Any other information you voluntarily submit

We collect only the information needed to provide our services.

2. How We Use Your Information

Your information may be used to:

  • Process your service request
  • Dispatch a technician to your location
  • Send service updates and arrival notifications
  • Send payment links and confirmations
  • Provide customer support
  • Maintain service records and invoices
  • Improve our services

3. Text Message Communications

By requesting service through THE 11R SHOP, you agree to receive service-related text messages, including:

  • Dispatch updates
  • Technician arrival notifications
  • Payment links
  • Job status updates
  • Service completion confirmations

Message frequency varies. Message and data rates may apply.

Consent to receive service-related text messages is not a condition of purchase.

Reply STOP to opt out at any time.

Reply HELP or contact us using the information below for assistance.

4. Information Sharing

We do not sell or rent your personal information.

We may share your information only when necessary to:

  • Complete your requested service
  • Dispatch a technician
  • Process payments
  • Comply with legal obligations
  • Protect our business, customers, or legal rights

Only the minimum information necessary will be shared.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to help protect your personal information from unauthorized access, use, or disclosure.

6. Third-Party Services

We work with trusted service providers that assist us with essential business operations, including payment processing and customer communications. These providers are required to protect your information and use it only to provide services on our behalf.

7. Data Retention

We retain your information only as long as necessary to:

  • Complete your requested service
  • Maintain business and financial records
  • Comply with legal obligations
  • Resolve disputes when necessary

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised Effective Date. Continued use of our services constitutes acceptance of the updated policy.

9. Contact Us

THE 11R SHOP
Worcester, Massachusetts

📞 (774) 351-8237

📧 support@the11rshop.comQ

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